Disability Sensitivity — How to Guide

Are you unsure how to interact with someone who has a disability?  This blog from The Rick Hansen Foundation offers some handy do’s and don’ts that can help.

The Rick Hansen Foundation:  The dos and don’ts of disability sensitivity

In Ontario, under the Accessibility for Ontarians with Disabilities Act (AODA), organizations are required to train employees and volunteers on how to provide customer service to persons with disabilities.  If your organization requires this training and is looking to enhance its customer service try our AODA Customer Service Training Program which delves deeper into how to interact and effectively service persons with disabilities.