Accessibility for Ontarians with Disabilities Act Training and Education
All businesses must train their staff and volunteers on Ontario’s accessibility laws which includes understanding the legislation and how to interact with people with different disabilities. As Occupational Therapists we work directly with people with disabilities and know the issues they face, how to overcome them, and most importantly how to provide credible, competent, respectful, and exceptional service in the process!
Did you know all businesses in Ontario must comply with the Accessibility for Ontarians with Disabilities Act (AODA)?
What does this mean? All businesses must train their staff and volunteers on Ontario’s accessibility laws which includes understanding the legislation and how to interact with people with different disabilities.
Has your organization started this process? If so, do you know how you will provide service to someone with a visual impairment who needs to sign papers, or to a person with a hearing impairment who calls on a TTY line, or how to ensure someone with a physical impairment can negotiate your establishment?
Solutions for Living can help! Our team of skilled Occupational Therapists have been working directly with people with disabilities for over 20 years and know the issues they face, how to overcome them, and most importantly how to provide credible, competent, respectful, and exceptional service in the process!
As occupational therapists our primary goal is to enable people to participate in the activities of everyday life. We achieve this outcome by working with people at home and in their communities to enhance their ability to engage in the occupations they want and need to in order to have purposeful, meaningful and productive ways of spending their time.
Everyday organizations interact with people with disabilities. Solutions for Living has the expertise to provide your staff with training to not only comply with AODA, but also help your staff to understand, empathize, and assist in promoting an exceptional customer service experience.
AODA is not only a legislation, it is also a need in today’s working environment to create caring, compassionate and effective leaders in customer service.
Our AODA Training Services:
We provide Customer Service, Information and Communication Education and Training to help you and your staff be able to exceptionally service people who have various disabilities including: Physical, Cognitive, Intellectual and Developmental, Auditory, Speech, Visual and Mental Health.
In our modules you and your team will learn common myths vs. facts, helpful communication tips, conversation etiquette, and the physical, emotional and environmental considerations to help your organization to exceptionally service customers with disabilities.
- Webinar Series
- 5 One-Hour Seminars
- 1 Half-Day Seminar
Webinars start at $99 per person. Please contact us for seminar pricing. Customization available based on group size.
We also provide environmental consulting to ensure your facility complies with ADA standards and will meet the needs of all customers, including those with physical impairments.